Switchboard Connect
LAST UPDATED: 2 SEPTEMBER 2026
Introduction
Switchboard Connect ("Switchboard Connect", "we", "us" or "our") is an Australian lead-generation and customer-referral service operating in Adelaide and surrounding areas.
We help connect homeowners and other customers who are seeking electrical services with independent electrical contractors.
Switchboard Connect is not an electrical contractor, does not perform electrical work, and does not provide electrical advice or assessments.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, or otherwise interact with our services.
By using our website or submitting an enquiry, you acknowledge that your information may be handled as described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect information including:
Your name
Phone number
Email address
Suburb or general location
Property type
Information about your electrical requirements
Answers provided through our enquiry form
Information about your preferred timeframe
Information about your existing switchboard or electrical installation
Photographs that you voluntarily provide
Information you provide when contacting us directly
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, website activity and other information collected through cookies, analytics or similar technologies where applicable.
How We Collect Information
We may collect personal information when you:
Submit an enquiry through our website
Contact us by email, phone or another available communication method
Interact with our website
Voluntarily provide additional information, including photographs
Some technical information may also be collected automatically when you use our website.
How We Use Your Information
We may use the information we collect to:
Receive and process your enquiry
Understand the electrical service you are seeking
Determine which independent contractor may be appropriate for your enquiry
Connect you with an independent electrical contractor
Allow an independent contractor to contact you regarding your enquiry
Respond to questions or requests
Improve our website, advertising and services
Monitor and prevent spam, fraud, misuse or other harmful activity
Maintain appropriate business and enquiry records
Comply with applicable legal and regulatory obligations
We will generally only use personal information for purposes reasonably connected with the purpose for which it was collected or where otherwise permitted or required by law.
The primary purpose of Switchboard Connect is to connect customers with independent electrical contractors.
When you submit an enquiry, we may provide relevant information from your enquiry to an independent electrical contractor so that they can contact you about the services you have requested.
Information shared may include your:
Name
Phone number
Email address
Suburb or location
Property type
Requested electrical service
Relevant information provided through the enquiry form
Other information reasonably necessary to respond to your enquiry
The contractor is an independent business and is separate from Switchboard Connect.
Once your information has been provided to an independent contractor, that contractor may handle your information in accordance with their own privacy practices and obligations.
Switchboard Connect does not perform the electrical work, determine the scope of electrical work, provide electrical quotes, or enter into the electrical services agreement between you and the contractor.
Contractor Contact
By submitting an enquiry, you understand that an independent electrical contractor may contact you using the contact details you provide.
The purpose of this contact is to discuss your enquiry, understand your requirements, arrange an assessment where appropriate, and/or provide information or a quote relating to the services requested.
Submitting an enquiry does not require you to accept a quote or proceed with any contractor.
Marketing and Communications
We may use the contact information you provide to communicate with you about your enquiry.
Where we send marketing or promotional communications, we will do so in accordance with applicable Australian laws.
You may request that we stop sending you marketing communications at any time, subject to any communications that we are required or permitted to send for legitimate business, legal or transactional purposes.
Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to help us understand how visitors use the website and to improve its functionality, performance and user experience.
These technologies may collect information such as pages visited, approximate location, device type, browser information and website interactions.
You can generally manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
Where third-party analytics or advertising services are used, those providers may collect information in accordance with their own privacy policies.
How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored by us.
How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and practicable.
Third-Party Service Providers
We may use third-party providers to help operate our website and business.
These providers may assist with services such as:
Website hosting
Website analytics
Form processing
Data storage
Email communications
Advertising and marketing
Security and spam prevention
Where appropriate, these providers may process information on our behalf.
We take reasonable steps to use service providers that handle information appropriately, but third-party services may have their own privacy policies and terms.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security or handling of personal information by third-party websites.
If you follow a link to another website, we recommend reviewing that website's privacy policy before providing personal information.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to certain requests.
Requests can be made using the contact details provided below.
Privacy Complaints
If you believe we have mishandled your personal information or have concerns about our privacy practices, you can contact us using the details below.
Please provide enough information for us to understand your concern and investigate the matter.
We will review and respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.
Children's Privacy
Our website and services are intended for general use and are not specifically directed towards children.
We do not knowingly seek to collect personal information from children where such collection is not appropriate.
If you believe a child has provided personal information to us, please contact us so that we can consider appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will publish the updated version on this page and update the "Last Updated" date.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to make a privacy complaint, please contact us:
Switchboard Connect
Email: switchboard.connect.au@gmail.com
Business Name: Switchboard Connect
ABN: 26 697 996 992
About Switchboard Connect
Switchboard Connect is a lead-generation and customer-referral service.
We connect customers with independent electrical contractors but do not perform electrical work ourselves.
Any electrical services, assessments, quotes, pricing, workmanship and agreements are the responsibility of the independent electrical contractor engaged by the customer.